Shipping policy
Shipping Policy
Oh My Swede Sweets
We're excited to bring a little Swedish sweetness straight to your doorstep!
Order Processing
All orders are prepared and packaged with care.
Our standard processing time is [insert your processing timeframe] business days, excluding weekends and holidays.
Processing time does not include shipping transit time.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on your selected shipping method and delivery destination.
Shipping Confirmation
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Delivery Estimates
Delivery times vary depending on the shipping carrier, destination, weather conditions, and seasonal shipping volume.
Unless expressly guaranteed, estimated delivery dates are not guaranteed arrival dates.
Warm Weather Shipping
Swedish candy can be sensitive to heat and humidity.
While we carefully package our products, candy may soften or experience slight changes in texture during warmer temperatures.
If your order arrives melted, damaged, or otherwise defective, please contact us with photographs when possible.
Incorrect Shipping Addresses
Customers are responsible for entering accurate shipping information at checkout.
If you notice an error, please email us immediately.
If a package is returned due to an incorrect address provided at checkout, additional shipping charges may apply before reshipment.
Lost, Missing, or Damaged Packages
If your package is missing, delayed, or marked delivered but cannot be located, please contact us.
We will review the situation and assist with available carrier investigation options.
Damaged or incorrect orders will be handled in accordance with our Refund Policy and applicable law.
Shipping Delays
If we cannot ship within the stated timeframe, we will provide any required delay notifications, cancellation options, and refunds in accordance with applicable law.
Customer Support
For shipping questions, contact:
Please include your full name and order number.