Refund policy

Return, Refund & Cancellation Policy

ALL SALES ARE FINAL.

Due to the consumable nature of our candy and confectionery products, all sales are final. We do not accept returns, exchanges, or offer refunds once an order has been placed.

1. All Sales Are Final

Please carefully review your order before completing your purchase. Because our products are edible consumables, we cannot accept returns or exchanges for any reason, including a change of mind, incorrect product selection, personal preference, or buyer's remorse.

2. Heat, Melting & Shipping Conditions

Our candy products may be sensitive to heat, humidity, and other environmental conditions during transit. By placing an order, you acknowledge that candy may soften, melt, or experience changes in texture or appearance due to weather, shipping temperatures, transit delays, or handling by the shipping carrier.

We are not responsible for melting, softening, or heat-related changes that occur during shipping or after delivery. We strongly encourage customers to consider local weather conditions and delivery temperatures before placing an order.

3. Shipping Delays & Delivery

Once an order has been shipped, delivery timelines and transit conditions may be affected by the shipping carrier, weather, holidays, or other circumstances beyond our control. We are not responsible for carrier delays or environmental conditions during transit.

Please ensure that your shipping address is accurate and that someone is available to receive your package when appropriate.

4. Damaged, Missing or Incorrect Orders

If you receive an order that is incorrect, incomplete, or visibly damaged in a way unrelated to ordinary heat exposure, please contact us at ohmyswedesweets@gmail.com within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we can review the issue.

Any resolution will be determined in accordance with applicable law and our review of the circumstances. This policy does not limit any rights or remedies that cannot legally be excluded.

5. Order Cancellations & Changes

Orders may begin processing shortly after purchase. Therefore, we cannot guarantee that cancellation or modification requests can be accommodated. Once an order has been processed or shipped, it cannot be canceled or changed.

6. Customer Acknowledgment

By completing a purchase on our website, you acknowledge that you have read and agreed to this Return & Refund Policy, including our final-sale policy and the potential for heat-related changes to candy during shipping.